Websense.com Usability Testing

Project Overview

Usability testing was performed on a previous version of Websense's corporate website. The goal of the testing was to help our marketing team understand what types of users navigated the website and determine how well those users could access specific content. 

Contributions

  • Organized the testing series as lead researcher
  • Worked with the marketing team to formulate testing objectives, persona mappings and project timeline
  • Created all testing documents (test plan, screener, script)
  • Coordinated with an external agency and from Websense's internal database to recruit test participants
  • Acted as test moderator and took notes in a series of on-site usability tests
  • Analyzed results of testing, generated testing report
  • Presented test results to marketing and UX staff
  • Assisted marketing team in incorporating change recommendations into final production